Frequently Asked Questions

Shipping & Returns

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General Questions

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Policies

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Shipping & Returns


Recorders.com uses both UPS and Fedex for its shipments.  Economy (ground) and two day expedited shipping are available to most destinations.  Certain areas, such as the Canadian Northern Territories, are restricted to standard, expedited, or economy shipping options via UPS or Fedex global services.

Free shipping is available to all customers in the US, except Alaska, Hawaii, and US Territories (sorry – UPS makes it very expensive!).  If you are in an eligible state and your order totals $200 or more, you will receive an option for free UPS Ground shipping at checkout!

Orders submitted before 3:00PM EST for items in stock are processed and shipped the same day.  Depending on your method of shipment and location, you should receive within 2-5 days.

Once it’s available, we always send out shipping information to our customers.  We also provide a convenient page for you to check as well: Track My Order

At this time we only ship to the US and Canada.

We offer a 30-day return policy on all items unless otherwise noted on the individual product page.  If beyond 30 days and the item is defective but still under warranty, we will assist you in exchanging the item with the original manufacturer.

The only exception to this policy is opened software products, which cannot be returned at any time.

For more details and all the usual legal jargon, please refer to our Return Policy.

To begin the return process, please contact us!

General Questions


Anytime you make a purchase from us, we will automatically create an account using your email address.  This allows us to capture your order history and make it available to you at any time.  You can access this information at My Account, or simply contact us for help!

Yes, we accept Purchase Orders on a case by case basis.  We typically accept PO’s from government organizations and established non-profits.  All others requests will be considered by the management team.  Contact us and we’ll be happy to discuss further.

You must contact our customer service team to do this.  For quickest response, we recommend contacting our team by chat or phone.

Our customer service team is ready to help in any way possible.  We can be reached by email, chat, or phone on our Contact Us page!

We used to have a loyalty program, but we found that many customers just weren’t taking advantage of their points!  So we decided to end the program and dedicate our resources to more money saving promotions.

If you are previous member of the loyalty program, contact us and we’ll be sure to help you out on your next purchase!

We accept VISA, Mastercard, Discover, American Express, and PayPal.

Policies


Yes!  If for any reason you are not satisified with your purchase, you can return within 30 days of your original receipt.  Unfortunately, we can’t extend this policy to software; once it is opened, it can no longer be returned.  For help or more questions, contact us!

Absolutely not.  We will never share your email or sell it to anyone for any reason.  We hate spam as much as you do!  For more information on this and all the related legal jargon, check out our Privacy Policy.

We use the latest encryption methods to ensure all of the information (including your credit card data) that is entered on our website and transmitted online will remain safe.  For more information, you can read about our Security Guarantee.

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