Frequently Asked Questions

Do you offer free shipping?

Yes. Orders of $50 or more ship free by Economy shipping within the United States.

What are your shipping rates for orders under $50?

Within the United States: Economy is $4.90 for orders up to 5 lb and $19.90 for 5–70 lb; Standard is $6.90 up to 1 lb and $9.90 for 1–5 lb. Your exact options are shown at checkout.

How fast do orders ship?

Orders placed before 3:00 PM Eastern Time for in-stock items are processed and shipped the same day. Depending on the shipping method and your location, you should receive your order within 2–5 days.

Do you ship internationally?

Yes, to 27 countries including Canada, the United Kingdom, many European countries, Australia, New Zealand, Japan, South Korea, Singapore, Hong Kong, Israel and the United Arab Emirates. International rates from USPS and DHL Express are calculated at checkout.

What is your return policy?

You have 30 days after receiving your item to request a return. Items must be in the same condition you received them, unused, in the original packaging, with proof of purchase. Sale items and gift cards cannot be returned. See our Refund Policy for full details.

How do I start a return?

Email sales@recorders.com. If your return is accepted, we will send you a return shipping label and instructions. Items sent back without first requesting a return will not be accepted.

When will I get my refund?

Once we receive and inspect your return, we will let you know if the refund is approved. Approved refunds go back to your original payment method within 10 business days; your bank or card issuer may take additional time to post it.

What if my item arrives damaged, defective or wrong?

Please inspect your order when it arrives and contact us right away at sales@recorders.com or 1-561-486-6200 so we can evaluate the issue and make it right.

Can I get a quote for a business, government, school or volume purchase?

Yes. Use our Request a Quote form with the items and quantities you need, or call 1-561-486-6200. For purchase-order questions, contact us by phone or at sales@recorders.com.

What payment methods do you accept?

Visa, Mastercard, American Express, Discover, Diners Club, PayPal, Venmo, Apple Pay, Google Pay and Shop Pay. Prices are in US dollars.

Can I get help choosing or setting up a product?

Yes. Call 1-561-486-6200 or email sales@recorders.com. For dictation and speech-recognition software you can also request a demo or a free trial.

How do I contact Recorders.com?

Phone: 1-561-486-6200. Email: sales@recorders.com. Mailing address: Recorders.com USA LLC, 16192 Coastal Highway, Lewes, DE 19958, United States. You can also use our contact page.